Frequently Asked Questions
Sizes, exchanges, delivery and returns. Can't find your answer? Contact us.
Sizes and Exchanges
How do I choose my size?
Use our size guide and the fit note on each product: it says how the piece is cut and the size the model wears.
Can I exchange for another size?
Yes, free. Within 7 days of delivery, open your order from Track your order and ask for another size. We collect the first piece when we bring the new one.
Orders
How do I track my order?
Open Track your order and enter your order number with the phone number or email address you ordered with.
Can I change or cancel my order?
Write to us from our contact page with your order number as soon as you can. Once an order is dispatched it cannot be changed.
Delivery
How long does delivery take?
We dispatch within 1 working day; delivery takes 3-6 working days after that, by PIN code.
How much does delivery cost?
The delivery charge for your PIN code is shown at checkout, before you pay.
Returns
Can I return a piece?
You can return a piece within 7 days of delivery, unworn with its tags. Our returns policy has the details.